A score of 26 – 74 indicates there are improvements required to achieve sustainable improvement to quality performance. The chart shows your assessment results for quality which have been derived from the 4 relevant components. It gives an indication of where the improvement can be made.

Questions to ask

Does ownership and responsibility for quality lie with the quality team or has the responsibility been accepted throughout the operation?
Does everyone in the operation understand their responsibility for quality?
Is the current quality management system designed for prevention and can it adapt to a more rigorous environment?
Is it being fully utilised and adhered to?
What are the priority areas for improvement?

Starting point

Ensure there is a defined organisation structure, with defined job roles, responsibilities and boundaries of control and authority.
Implement a set of agreed targets set that can be communicated, measured and the data analysed so that focused action can be taken to drive improvement.
The management team leads by emphasising the importance of Quality to the business.
Involve the workforce in analysing the data and proposing corrective actions.
Visually display trends and the improvement actions being taken.

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