Your assessment result has positioned the process of Quality within the Red band. This would suggest that the quality systems that are employed within the operation are failing or are not fit for purpose. The potential consequences; high rejection rates internal and external, increased material and labour costs plus the possibility of losing customers, are a threat to the wellbeing of the business.

The chart shows the components that contributed to your assessment results for quality. This is designed to give an indication of the strengths and weaknesses of your quality process. The highlighted yellow line is your result and clearly indicates that every aspect of the quality process is in the Red band and requires improvement.

In this situation and because of the business and operational consequences of poor quality and failing quality processes we would ask the following questions:

Questions to ask

What quality accreditations has the business achieved?
What is the senior management aspirational goal for the quality process?
Does the capability exist within the organisation to turn around the current situation?
What is the cost of quality?
What performance measures are in place to monitor External and internal quality performance?
Is the system of quality focused on prevention or cure?

Starting point

Confirm Senior management acceptance that the quality process is failing, and remedial action is required.
Set aspirational goals for the quality process.
Create a time phased improvement plan to close the gap between Current and aspiration.
Ensure the organisation has the requisite skills, knowledge and experience to deliver the improvement plan.

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