Questions to ask

Does the management team recognise the need to improve and if so, do they have a credible plan?
Are the skills, knowledge and experience required to deliver the plan available within the organisation?
Is the ambition and commitment to change apparent within the organisation?
What are the benefits for improving?
How will improvement be monitored and reported?

Starting Point

Ensure the need to improve is recognised by the leadership team.
Develop an improvement plan endorsed by the leadership team.
Determine the benefits for delivering improvement.
Create a method for measuring improvement and capturing the benefits.
Ensure the skills, knowledge and experience to deliver the plan are available within the organisation.

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