A score of 26 – 74 suggests there are improvements required to achieve a continuous improvement process that can deliver real value to the business. The chart shows your assessment results for continuous improvement which have been derived from the 6 relevant components. There are always opportunities to improve and the chart gives an indication of where the improvement can be made.

Questions to ask

Is there a defined organisation structure with a defined job roles, responsibilities and boundaries of authority and control?
Are there clearly defined and communicated goals?
How are they measured?
How is data collected and analysed?
How is performance communicated?
Do we have the knowledge and experience to improve the process?

Starting point

Ensure there is a defined organisation structure, with defined job roles, responsibilities and boundaries of authority and control that includes an element of continuous improvement.
Determine the current levels of knowledge and experience within the organisation capable of delivering a sustainable continuous improvement process.
Implement a set of agreed targets set that can be communicated, measured and the data analysed so that focused action can be taken to drive improvement.
The management team leads by emphasising the importance of continuous improvement to the business.
Involve the teams and individuals in analysing the data and proposing corrective actions through workshops and ideas schemes.

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