Operation Improvement

Operation Improvement From the range of Operations Assessments available from OAG, you have completed our 1st level assessment. The nine-question assessment, with 36 possible responses, is designed to deliver a self-assessed rapid response, macro view of your...

Customer Focus – 25

Your assessment result has positioned the Customer Focus process within the Red band. The consequences are revealed in quality issues at the customer, variable delivery performance and uncontrolled past due orders. Retaining customers and protecting the revenue stream...

Customer Focus – 26 to 74

A score of 26 – 74 suggests there are opportunities to improve the focus on the customer in key components of the operation. The chart will guide you to the components where improvement can be gained. Questions to ask Has the importance of focusing on the...

Customer Focus – 75

A score of 75 or more shows the operation has recognised that every component is required to focus on the customer. The result indicates that your processes and systems deliver customer satisfaction. Each component of you operation impacts on managing customer...

People – 25

Your assessment result has positioned the People process within the Red band. This result would suggest you are missing an opportunity. Generating an environment where people are fully engaged and involved will maximise performance and improvement benefits. Disengaged...
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