Poor Leadership is Costly to your Business

Poor Leadership can be extremely costly to your business, and is one of the key aspects our operations audit looks to assess and improve.


Leadership deals with intangibles such as:

    • Encouraging, coaching, motivating, and inspiring
    • Empowering, creating synergy, effecting change and transforming


These are the aspects of running an organisation that are difficult to measure, but it is these intangibles that can create a sustainable differential between a good business and a great business. Product and services are easily copied, prices and discounts can be matched. However, superior data driven decision making, highly motivated employees and a collaborative team spirit are not easy to copy.

We have recognised the importance of leadership, which is why it is the centre piece of our model. We are not just focused on the business leaders but in the leadership process throughout the organisation from CEO to team-leader.

Here at Operations Oracle, we think there is a significant difference between well lead, and poorly lead organisations

Good leaders create highly engaged and motivated teams. There is empirical data showing that motivated and engaged employees work harder, and smarter, than disconnected ones.

The leaders lead by example their behaviours set the standards. When leaders don’t “practice what they preach,” it can be almost impossible for a team to work together successfully. How can anyone trust a leader who talks about one thing, but does another?


Consequences of Poor Leadership

Poor leadership fails to develop the organisation and are slow and reactive to change. The organisation structure does not have clearly defined hierarchy of responsibility. This reduces the ability to delegate and is reliant on a system of micromanagement. There is no clear direction and the goal posts frequently change.

We also think poor leadership comes with a price tag:

  • Hours and money spent correcting mistakes
  • Costs associated with low productivity
  • Cost associated with high staff turnover
  • Wasted talent and potential
  • Square pegs in round holes
  • Customer dissatisfaction


The Operations Oracle model assesses, in detail, the leadership process and establishes the current status. This in turn acts as the baseline for focusing improvement activity.

Click here to try the Operations Oracle Assessment.



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